FREQUENTLY ASKED QUESTIONS
FAQ
For the products we stock, your order placed before 14:00 on weekdays will be delivered to the cargo on the same day. If it is not in stock, it will be delivered within the stipulated deadline in our offer.
Return period is 14 days.
Returns are not accepted for products produced specifically for you ( e.g. aprons) or brought based on your order. The product whose expire date has been accepted cannot be returned later on the grounds of expire date.
You can make your payment by wire transfer/EFT, mail order and credit card options.
Yes, for all our products, we also provide quality certificates together with the products.
Yes, we can provide free MSDS if the product is purchased from us. In addition, for products that are not purchased from us, we can provide MSDS preparation and translation services through our in-house chemical assessment experts.
Yes, we provide technical data sheet for all products.
MTO (Make to Order) products order-based production refers to production based on the total orders received by the manufacturer for the subject product. On the manufacturer’s side, production takes place when incoming orders reach the minimum planned quantities.
On the manufacturer’s side, when the total orders are less than the expected quantity for production, the manufacturer can still go into production, but in this case, surplus products are taken into stock. Product expire date may vary depending on foreign production planning or stock status.
Since Henkel guarantees only 50% shelf life for MTO products while shipping materials, the shelf life may even be below 50% when the products arrive.
We can access the expire date information of the products in MTO status only when the product reaches our stocks, we do not have the chance to intervene in the product expire date before that.
Note: In the light of the above explanations, we cannot guarantee the shelf life of these products and we cannot accept order cancellation or return. Therefore, if you create an order for MTO products, we cannot accept cancellation or refund after 2 weeks.
Yes, we can embroider or print your company’s logo on our ESD protected aprons. For this application, the unit price of our ESD protected aprons varies.
Yes, we can dye the ESD protected fabrics we produce for you in any color you wish. However, in order to be able to do this process, you need to purchase a minimum of 300 ESD-protected aprons, as we dye ESD fabric in the color you wish and we will sell it only to you.
Yes, ESD protected aprons/t-shirts and ESD protected chairs produced domestically.
We use 120C shock absorbers in our standard ESD protected chair production. The height change of the ESD protected chair is 43 cm to 55 cm in this case, but we can produce with different shock absorbers for the height change you want. Separately, if you want to add a footrest circle to the ESD protected chair, the height change is extended by an extra 15 cm.
Type 3 cream solder is the most commonly used type in SMT applications, has a medium particle size and is usually between 25 and 45 microns in size. Type 4 cream solder is generally used for more demanding applications with ultra-fine properties. It produces strong and efficient solder joints, particle size is usually between 20-38 microns. Type 3 cream solder has a larger average solder sphere diameter, while type 4 cream solder has a smaller average solder sphere diameter.
The warranty period of our devices is 2 years. The warranty period is extended to 3 years when registered with serial numbers from JBC’s own page exclusively for the JBC brand.
There is no difference between them, both are original JBC soldering irons. We can also provide you with our soldering irons with the C3 Technology logo to remind you that we are behind the device we sell and that we can provide technical support.
As C3 Technology, we provide you with technical service and solve the problems you have experienced as soon as possible.
The numbers after the letter R in the code of our EMI gaskets represent the length in feet. The numbers between M3 and R represent the diameter of the material in inches.
EMI gaskets come to us by the manufacturer in rolls that are isolated from the environment in a closed box. Since we cannot open and divide the boxes in order to keep the materials properly, we have to sell the rolls with their original lengths without deteriorating the original state. We can provide you with a minimum of 1 roll.
For all your comments, suggestions and questions, you can contact our head office at 0 (312) 241 27 69. You can send an e-mail to satis@c3teknoloji.com for order or offer request.
Products and Services
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